Customer service is the process of taking care of your customers’ needs by providing them the world-class service and assistance to meet their requirements. It is basically your support that you offer to your customers before and after they purchase your product/service. Offering outstanding customer service is essential if you want to retain your customers and grow your small business. At present, the customer service is not limited to telephone support agent. It’s expanded to email, web, text message and social media support.
You need to improve your skills of customer service. Even if you are an expert in customer service, if you are not improving your skills, you are letting them waste. If you want to be able to be noticeable from the crowd and offer excellent customer service rather than only the pie in the sky, here are some great tips that will help.
- Welcome Your Customers
Within the first few seconds of the customer entering to your store, one of your workers must instantly interact with them by walking up to them, and welcome them. Don’t let them just stand where they are. Make them feel comfortable while in your store. Ask them what they want and offer them the help they needed. Don’t just direct them, but it is advised to walk them to the location so they don’t have to remember what you told them.
- Treat Your Customers like Human Beings
Treat your customers with self-respect and not being infuriated at them. This means expecting them to act like responsible persons. Many businesses believe that good customer service means bowing to the wishes of their customers. That approach might help you to solve the immediate problem, however sometimes, it is not for the best. You actually need to in place some standards that will help you and your workers to better deals with customers’ complaints and arguments.
- Make Your Availability Possible 24/7
You need to observe and pay attention to what your customers are looking at and recommend them some other items that would benefit them. Customers might not have idea about the quality of the product, you and your workers are the one who can make them realize what type of product best suited them by helping them to pick the best one. Same way, if your customer needs a product that you don’t carry, you can give them an alternative option that you do carry, and describe to them how that alternative option would benefit them.
- Go Beyond the Minimum
It comes down to basically doing more than is expected, try a little harder and go above the norm. This is a great concept for customer service. If there is an actual problem, and you can do a little effort to resolve it for your customer go ahead and make your customer’s day, they will definitely remember your effort. You will unquestionably get a lot more repeat business with just a little effort.
- Be Unique and Memorable
It is recommended to be unique and memorable by providing unique customer experience they won’t get anywhere. For instance, give them a small gift on purchase or take a picture of your customer and share it to them so they can show the picture to their friends and remember you.
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